FAQs
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1. How long does it normally take for an order to be delivered? Generally, products on the Truso website are in stock and availability is immediate. In this case, the product will be delivered within 1 working day from receipt of payment for the major centres. Deliveries to an outlying area (more than 60km's out of a central town) generally take slightly longer (2-5 working days from receipt of payment). If a particular product is not in stock, the lead times for ordering the product will be provided in the Product Details section of the website. Please note that Greatheart Gifts products are custom-made to meet your requirements so there is a 2 week lead time for these products. Diana Carmichael products may also have a 1-2 week lead time, if stock is not readily available. 2. How long does it take for Gift Hampers to be delivered? Once payment confirmation has been received, gift hamper deliveries take 1 working day to all major centres countrywide. Deliveries to an outlying area (more than 60km's out of a central town) generally take slightly longer (2-3 working days). Orders/payments must be received by 13h00 on any business day to qualify for overnight delivery on the following business day. There will be no delivery service on weekends and public holidays. Deliveries are outsourced to a courier company. Please note it is the sender's responsibility to ensure that the person will be at the said delivery address to receive their gift. Delivery to hospitals, maternity wards, nursing homes, government buildings, etc. will be made to the relevant reception area. All orders must be signed for. Responsibility for the gift, once signed and accepted, is with the relevant person. 3. How much do deliveries cost? There are 2 delivery options:
4. If I order online, what payment methods are available to me? In order to protect both Truso and clients from credit card fraud; there is 1 payment option available:
If you are living in the UK or Australia, there is an option for you to pay into a UK/Australian bank account; please contact Carol on This e-mail address is being protected from spambots. You need JavaScript enabled to view it to get details on this option. 5. What are Truso's bank account details? If you have placed an order, and want to do the EFT into the Truso bank account to pay for your order, then please use these bank account details: Bank: Nedbank Account Name: Truso Homeware Designs cc Account Number: 1224 076 516 Branch Name: Nelson Mandela Square Branch Code: 122405 Once you have deposited the money into the Truso bank account, please email the proof of payment to This e-mail address is being protected from spambots. You need JavaScript enabled to view it so that your order can be dispatched to you. 6. Does Truso do Corporate Gifts? Yes, if you’d like to get a quote for a corporate gift order, please email Carol on This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your specific requirements, and she will get back to you with a response within 24 working hours. 7. Does Truso sell aprons wholesale? Yes, Truso sells aprons at wholesale prices to retailers and to individuals who want to place a large order (e.g. kids aprons as a give-away for a kids baking party). Truso currently supplies Pick and Pay Good Food Studio with ladies and kids aprons, as well as the Lonehill Flower Market with ladies gardening aprons.
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